We’ve compiled a summary of Priima’s key support services.
Priima Help Center
The Help Center provides instructions in text and video format. You can conveniently search for help using the search function. In addition, you can find always e.g. updated Priima Roadmap and other service documents. The Help Center is available to all Priima users and the instructions are divided role-based. The help center is available in Finnish and English.
Academy is a free value-added service for Priima customers. You can take online courses at the Academy in connection with the use of Priima. You will also find great information about the new functionalities that are released in Priima. In addition, you will find online courses related to, for example, online pedagogy and content production. Priima Academy is intended for customer administrators, course administrators and trainers. The content of the Academy is currently available in Finnish.
Priima Academy Live Academy Live is a series of webinars that can be attended by customers and anyone interested in Priima. Webinars are held about 1-2 times a month, usually on Wednesdays from 8.30am to 9.30pm. Sometimes we tell ourselves about Priima’s new winds, and sometimes our customers tell us how they use Priima to support the training of their staff or customers, for example.
We inform about new webinars on our website (Events, news and blog), on our channels (LinkedIn, Facebook, Twitter) and we also send information and a link to the registration form with the Discendum newsletter. Previous recordings can be found on our website and in the future also at Priima Academy.
Can’t get ahead with instructions, or would you rather do business with our helpdesk? The Priima helpdesk can be contacted by the administrators of our customers’ Priima environment by e-mail. The helpdesk is open on weekdays Mon-Fri from 8 am to 4 pm. The service is available in Finnish and English.
Customer contact person
Each customer receives a designated customer contact person who is responsible for that customers service at Discendum. You can also discuss, for example, the development needs of the use of Priima with the customer contact person, ie integration projects or consulting and training needs. Discussions and other communications can be in Finnish or English.