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Priima Helpdesk

Are you unable to proceed with the Priima HelpCenter’s instructions or would you rather discuss the issue with our staff? Admin users of our customers’ Priima environment can contact the Priima helpdesk by e-mail. The helpdesk is open on weekdays, Mon-Fri, from 8 a.m. to 4 p.m. The service is available in Finnish and English.

In the Statistics view of environment administration, there is a button through which you can conveniently send a message to the Priima Helpdesk.

Tags:helpdesksupport

  1
    Environment administration
  • + General instructions
    • Environment's tests and question databases
    • Notification texts
    • Priima Helpdesk
    • Image guidelines
    • Priima support services
    • Integrations
    • Service documentation
    • Release notes
    • Frequently Asked Questions
  • + Courses
    • Sharing courses
    • LTI 1.3 tools
    • Events
    • Recommendations
    • Learning path administration
    • Course types
    • Color themes
    • Certificates
    • Open badges
    • LTI tools (versions 1.0 and 1.1)
    • Course feedback
    • Grading
    • Courses and course templates
  • + Users
    • Activating an expired user account
    • Creating an account
    • Creating a user account
    • Creating a user account
    • Creating a user account
    • Creating a user account
    • Account validity and deletion
    • Users
    • Edit and delete multiple accounts
    • Account deletion
    • Accounts which are no longer valid
    • Choosing landing page for a group
    • Adding manager information
    • Dynamic groups
    • Permission levels
    • Groups
    • Roles
    • Terms of Use
    • User data fields
    • Create multiple accounts at once
  • + Environment statistics
    • Usage
    • Statistics
  • + Environment
    • Search engine optimization of the login page
    • Start pages
    • Priima Switch: Priima as LTI Tool Provider
    • Emails sent by Priima
    • Messages and email reminders
    • Embedding content
    • Layout settings
    • Tags
    • Environment settings
  • + login
    • Tax number registration
    • SSO login
    • Login page settings
    • Valtticard login
    • Strong authentication
    • External login methods
    • Registration
    • Login page announcements